First, the quality management system requirements:
Quality: to meet customer needs, the pursuit of excellence in quality, the pursuit of scientific and technological innovation, and create the quality of Shenzhen Jin Xiang Yu.
Quality objectives: finished product batch inspection pass rate of 99%, customer service satisfaction rate of 100%.
Second, product manufacturing standards and quality assurance:
In the practice according to national or industry standards of production, the maximum meet the special requirements of customers;
1, pre-sale service:
Customer calls, letters visit visit the warm reception, attentive service, the customer's question carefully answer to help solve; compliance to customer requirements can send technical staff to the project site to assist the investigation of cable laying environment, cable selection and installation guidance.
2, the sale of services:
During the production period, customers can accept or invite on-site supervision. Allowing customers to directly participate in the product design, production, testing, let it further understand the product performance. To ensure that product quality in line with national standards or industry standards And contract requirements. Strictly in accordance with the requirements of the contract quality, security, on time delivery.
3, after-sales service:
(1) to provide the performance of the product in line with national standards, the relevant industry standards and customer requirements;
(2) after the delivery of the product, the customer acceptance process, if there is inconsistent with the requirements of the contract, received statement within 2 hours after the reply and handle the views;
(3) product performance "Three Guarantees";
(4) to provide technical guidance for customer installation and commissioning;
(5) for the customer to provide long-term enthusiasm and thoughtful service, received the user request, the rapid response to customers; (6) to provide customers with long emergency services, Insider.